FAQs - Tech Tips & Tools

If you've never participated in a Blackboard Collaborate synchronous web conferencing session, you should check that your system is set up to join easily during the scheduled session.

1.  Check that you are using a current version of a web browser. To check whether your version is supported, you can go to the Blackboard Collaborate page:  System requirements for Blackboard Collaborate Web Conferencing

2.  You can test your connection using the Canadian test link that Blackboard Collaborate provides: 

V12.6 Configuration Room (CA-SAS)

When you click on the link, a new page or tab will open in your browser with a Downloading Session notice. At the same time, a pop-up window may open asking if you want to save the file or open it.

If you haven't previously downloaded the Blackboard Collaborate Launcher, the Download Session page will provide a link. Go ahead and download the Launcher (remember to select the Windows or Mac version) . Once it is downloaded you should be able to click on the "meeting.collab" file in your Downloads area and go directly to the Blackboard Collaborate meeting room.

Problems with downloading Launcher or seeing the "meeting.collab" file?  Check your pop-up blocker settings in your web browser.