What happens when things really do change? Rethinking the design of an online facilitation workshop
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In the meantime, we can start asynchronously here.
I have been facilitating an online workshop (I know, I need to update that page. I will do that this week!) on online facilitation since 1999, when I first joined forces with Michele Paradis (some of you may have known her as Mihaela Moussou) to lead a little workshop for a project called the Knowledge Ecology University. Little did I know I'd still be at it 8 years later.
The design evolved quite a bit until it "settled in" around 2002. It was three weeks spread over 5 with a week "off" every other week. It was a combination of starter materials which we then made sense and practiced with in conversations in a web based forum, augmented with weekly telephone calls and chats. One significant addition 18 months ago was the use of mentors from previous workshops, something I borrowed from the CPSquare Foundations of Communities of Practice workshop. I have to say, we've been borrowing from each other since the start, as both workshops were launched at the same time.
There were 3 main areas that people were interested in back then: big commercial sites (most of those died during the dot bomb), virtual teams and elearning.
Then there was a shift in the web where we no longer were just talking about groups, but networks. The types of tools commonly used expanded like crazy and I noticed that facilitating on wikis was different than on forums. Facilitating in networks was different than with groups. Online interaction also became more pervasive and diverse.
So for the last 18 months I've been thinking that I really need to redesign the workshop. I've blogged about it a bit, but now that I've committed to a May 12th start, I have to get serious about finalizing this new design. I've started and I invite you to join Sylvia, Nick and I to talk about the design. What do people want to learn these days? Where should our attention be placed with respect to facilitating online interactions?
Re: What happens when things really do change? Rethinking the design of an online facilitation workshop
I've also set up a text chat area here in SCoPE so we can have another way to communicate. It will come in handy if things don't all go as planned with the telephone conferencing service! Here's a direct link to the chat room.
Or, to navigate to the chat room go to Scheduled Seminar Discussions and you'll see a link "SCoPE Text Chat" right under the link to this forum discussion.
Re: What happens when things really do change? Rethinking the design of an online facilitation workshop
This will be 3am for me. :-) I'll be there . . .
Do I stay up or rely on the alarm?
"From What happens when things really do change? Rethinking the design of an online facilitation workshop by choconancy on Monday, 12 March 2007 2:46:00 p.m.:
In the meantime, we can start asynchronously here. "
I will try to post something late, but really I've been in lurker mode.
-Derek
Re: What happens when things really do change? Rethinking the design of an online facilitation workshop
Thanks for coming out of lurker mode and hope you will make it. And apologies to all for my absence as I am dealing with some PC woes at home so my access is not great right now but I will be there - fingers crossed.
Can others planning to attend chat/skype, please just drop in here with a quick note. :-)
Re: What happens when things really do change? Rethinking the design of an online facilitation workshop
I hope all is recorded so I can go over it and reflect on the ideas put forward.
Re: What happens when things really do change? Rethinking the design of an online facilitation workshop
Re: What happens when things really do change? Rethinking the design of an online facilitation workshop
Re: What happens when things really do change? Rethinking the design of an online facilitation workshop
What do people want to learn these days? Where should our attention be placed with respect to facilitating online interactions?
I think this is why I'll try to join the chat. How to answer this question? My thinking is a little scattered at the moment. Lots of fragments.
It's like the guy who tries to shave, lathering up, running the blade over and ends up with the blood washing the soap off. He did all the things he could see - on the surface. But what he didn't know is that you are supposed to pucker up to tense the skin a little underneath the soap. There is something vital going on that he didn't see. This is sometimes how I feel. Or to change the metaphor, you cannot see some things that are going on, but yo can see some hints, like triangulation to get a fix.
The social structures are changing. here is one new one:
Coagulations. A biological/chemical term. There is a big group, but a few people just attract and stick together. I've see this happen just in the last month. 60 people, in several different business units, with several projects on the go, several working groups, lots know each other, some new people - suddenly a few people (like 6) meeting for lunch.
The common feature? Some factor in their career background which I won't name here. I could not believe the progress we have made, all under the radar, on official various projects and birthed a few others.
Two people caused this to happen, but it is likely none of the projects could have functioned without all of us being there.
I first thought of the connectors in Malcolm Gladwell's "Tipping Point", then realised all the roles were there:
From wikipedia: Gladwell identifies three types of people who have the power to produce social epidemics:
- Connectors: Those with wide social circles. They are the "hubs" of the human social network and responsible for the small world phenomenon.
- Mavens are knowledgeable people. While most consumers wouldn't know if a product were priced above the market rate by, say, 10 percent, mavens would. Bloggers who detect false claims in the media could also be considered mavens.
- Salesmen are charismatic people with powerful negotiation skills. They exert "soft" influence rather than forceful power. Their source of influence may be the tendency of others, subconsciously, to imitate them rather than techniques of conscious persuasion.
I've thought of this as a grid for analysis, not just for social epidemics.
I'd surmise there is a notion of completeness for "participatory facilitation" to happen. Certain functions need to be there in a pool of people in a group/network/team. Provided by facilitation, or emergent from within. Could a facilitator pick up strongly in one area and see the other areas emerge.
Why I think this is true is from sort of reverse engineering. "Ok it worked then. Now it doesn't. What has changed? <thinks> OK, things were fine when Joe left. But when Sally left . . turned to Custard. <thinks> What did Sally take with her? What did she provide when she was here?"
Social structures are changing . . so are the places where people leave their mark. To keep in touch with things nowadays, you need to be able to keep up with a range of places.
I've tried to banish the word 'manage'. Do we 'manage time' ? No we live in it. Do we 'manage people'?
OK. Got to go. This is not finished, and the bit in the middle is not clear . . I may or may not get back to this tonight.
Re: What happens when things really do change? Rethinking the design of an online facilitation workshop
Re: What happens when things really do change? Rethinking the design of an online facilitation workshop
I think in facilitation management is an illusion. We push on boundaries and see what happens!
Enjoyed the chat/TC chaotic as it was. Thanks everybody. The real work is actually to cme to process the stuff. 'Met' some new people. But how come you guys are so casual about your bios and pics here? OK, I know mine is out of date too, I'll fix that. Maybe this is a sign of the distributed world we live in no doubt. Our bios could be a single link to our web page/blog/bebo.com space.
This is a great discussion Nick. Someone mentioned the challenge of gathering the ideas in a distributed space. Lots of ideas here.
Wake up everyone! Our synchronous voice interaction with Nancy will begin soon!
Skype:
You dial as if this is SkypeOut, but you will not be charged.
+9900827568794
Telephone:
Calling from the US call # 1-605-475-8500 (long distance costs apply).
In Europe, call:
Belgium 070 35 9987
France 0826 100 275
Germany 01805 00 7646
Ireland 0818 270 032
Italy 0848 390 172
Switzerland 0848 560 152
UK 0870 738 0760
The conference is free but national rate charges will apply to these calls.
Our Conference Room Number (passcode for the telephone dial in) is : 5968794
Text Chat
http://scope.lidc.sfu.ca/mod/chat/view.php?id=499
Re: Wake up everyone! Our synchronous voice interaction with Nancy will begin soon!
Plus Nick couldn't see the text entry box. Any feedback, screenshots, etc helpful so I can work on some of these issues... scurrie@sfu.ca
Thanks for your help and feedback!
Re: Wake up everyone! Our synchronous voice interaction with Nancy will begin soon!
Re: Wake up everyone! Our synchronous voice interaction with Nancy will begin soon!
Re: Wake up everyone! Our synchronous voice interaction with Nancy will begin soon!
Well worth going to - thanks.
Re: What happens when things really do change? Rethinking the design of an online facilitation workshop
Thinking about our wonderful conversation here and how to continue it, perhaps we can or may want to consider creating an ongoing discussin about this, perhaps here in SCoPE or elsewhere. I am sure that other people around the world are struggling with some of these issues, and I can't help but think that perhaps if a group forms (as it seems to possibly be forming now) to consider some best practices or standards, then it may be tested and tweaked as needed.
This would make a nice combination between research and practice.
But how did you do it so fast?
http://www.bestsharing.com/files/7iZcMx243336/Nancy_SCoPE_2007-03-15.mp3.html
or
Thank you so much for the audio files and I am downloading one now ... The best sharing file worked perfectly.
On another tack altogether - I am just wondering if anyone has experimented with Tiddlywikis in a learning situation? I am wondering how you would act as a facilitator with that sort of set up? http://www.tiddlywiki.com/
Apologies for late photo - thought once it was on one forum it would somehow migrate to another!! My social networking skills are obviously seriously lacking!
I did get a few moans, as they hadn't used Wikis before, and as they were used to creating Websites, they found that they wanted more control over the presentation. One reason that I'd got them to use a wiki this time (previous years had created websites) was that I wanted them to concentrate on the content, rather than the appearance.
From a marking point of view, they weren't amazingly better (nor worse) than previous years, so, the hope that I had didn't quite come off. I think that I'll still use them again next year. I was surprised that given that they are Computing Students, none of them had actually used a wiki to author, they'd only used Wikipedia. Maybe that will be different next year!
I am trying to work on a summary though .... but if I anyone else can step in and relieve my guilt it would be really appreciated! :-)
Re: Apologies - guilt/ reflecting on our telephone interaction
Yesterday I took a long stroll with my dog and listened to our telephone conversation. I find that's the best way to really listen. I realize how much I miss in the moment, especially when I was so preoccupied trying to figure out where the wrong phone numbers came from! Sorry for all the confusion! But what a fantastic opportunity to see our excellent facilitators Nancy and Nick coping so well under those difficult circumstances!
One BIG theme that emerged during our session was the many faces of online facilitation. I needed a pen and paper during my walk to track who said what, but some interesting contrasts were made.
conversation >>>> deep dialogue
high volume of information >>>> focused discussion
exchange information >>>> facilitate learning
multiple contexts >>>> education context
loosen ring around groups >>>> tighten ring around groups
mechanical facilitation >>>> deeper human interaction
rapid exchange >>>> slow down
basic >>>> developmental
It's interesting to think of these contrasting elements in the context of new technologies (I believe it was Derek who said "a new tool every fortnight"!) and new facilitation roles and skills. New tools are improving our ability to:
- capture and revisit our interactions,
- see information in new ways, from multiple perspectives, and
- visualize our work together as improvable objects (I believe it was Gordon Wells that introduced us to thinking of text as "improvable objects" in his work on dialogic inquiry)
- create together