We asked students who responded to our online survey to list the three most troublesome problems they experienced while using some form of eLearning in the courses they took. For each problem they provided, we also asked them to tell us how that problem was resolved, and to indicate “unresolved” if that were the case.
The results show that the most common problems noted by the entire sample of students with all disabilities/impairments were:
* technical difficulties
* inaccessibility of websites/course management systems
* poor use of eLearning by professors
We are in the process of examining how each of the eLearning problems that students listed was resolved. However, looking at the overall frequencies of how problems were generally resolved, the most surprising finding is that the most common "solution" mentioned by students is that at least one of their three most important problems remained unresolved. Other common solutions were that the professor provided assistance and that the student obtained an/or used needed computer technologies and alternate formats.
For those of you who have approached a professor to resolve potential eLearning-related accessibility problems for students with disabilities (e.g., requests for copies of PowerPoint presentations used in class, extending existing or removal of timed requirements for online quizzes, inaccessibility of course web pages), what has been their typical reaction?
For those of you who are professors or eLearning professionals, do you typically address eLearning accessibility problems for students with disabilities yourself, or do you look elsewhere within your institution? If the latter, where/who do you seek support from?