oh Barbara, you make me very happy with the link to 'the machine stops', immediately downloaded it to read during my daily commute. Thanks!
I totally agree with you that measurement and performance enhancement should be in balance with human (learning) nature. I feel that time to dream and think is high knowledge quality time, and as such knowledge workers and training people should have time off, just to get their minds around new information and transform it into knowledge and educational actions. Great people, took their time I think.