Boundary Setting in Emails

I can't stress enough how vital it is to document important conversations with students (and others). I always follow up in-person meetings with a written summary, especially meetings that have included discussion of accommodations, boundaries, or expectations. This practice ensures that all parties have a common understanding of the discussion and its agreed upon outcomes. 

I generally prefer written responses with challenging conversations as it provides me the opportunity for time and reflection before responding. 

In the attached file you will find a case study for a fictional student situation that took place over several days and emails. I have summarized the student's issues, feelings and requests, while providing a fictitious but accurate reply from myself. 

I hope you notice my attempts at offering connection, validation and resources while also identifying the limit (or boundary) of my support. 

I'm interested in your thoughts on my approach. You are also welcome to try the activity yourself by either composing an email to address my student's situation or any of the additional samples provided at the bottom of the document, or one of your own. I can offer feedback on any boundary writing practice you undertake.