Title: Day 3: Conflict Resolution and Mediation
Course: FLO MicroCourse: Embracing Emotional Intelligence and AI for Inclusive Education OER 2024

This lesson introduces the essential concepts of conflict resolution and mediation within educational settings, emphasizing the importance of addressing conflicts constructively to promote growth and collaboration. Students will explore how conflicts, while uncomfortable, can be opportunities for positive change. The lesson also examines the role of AI in supporting conflict resolution, offering tools such as simulations, data-driven insights, and unbiased mediation to enhance the process. While AI can provide valuable support, human empathy remains a key factor in resolving more complex disputes.

Learning Outcomes

By the end of this lesson, students will be able to:

1. Define conflict, conflict resolution, and mediation and understand their relevance in educational settings.
2. Recognize the benefits of addressing conflict constructively, rather than avoiding it, to foster collaboration and positive relationships.
3. Understand how AI can support conflict resolution through simulations, data-driven insights, and unbiased mediation, while also identifying the limitations of AI in managing complex emotional dynamics.
4. Apply mediation techniques and explore the balance between AI and human empathy in resolving educational conflicts.